Beginning with the launch of eUtah.org in 1999, the state has developed new online services to meet the demand of both residents and businesses. Today, Utah.gov offers more than 1,000 online services, including ordering birth certificates and filing income taxes.
“Utah is among the most-wired states, and our tech-savvy citizens increasingly demand state service online,” said Mark VanOrden, chief information officer and executive director of the Utah Department of Technology Services. “Registering a new business or renewing a car registration is not just easier and more convenient for our consumers, it also saves money for the state.”
According to the report, cost avoidance is the difference between the costs of providing a service online and the costs for providing the same service through offline means.
The model allows the state to offer a growing number of services online without upfront investment of taxpayer dollars. KSL
